Help & support

Find answers or get help with your listing and account.

Contact support

Include your account email, a description of the issue, and the listing or purchase ID if available. Screenshots can help. Never send passwords, sign-in links, API keys or full payment-card details.

Common questions

How does the free preview work?

Sign in for one successful free preview per account. It shows a title, a description excerpt and watermarked photo previews. Unlock the full text, editing and unwatermarked downloads for $2, or use one listing from your balance. Buying a pack from the preview unlocks it using one listing and leaves the rest in your balance. Failed previews can be retried without using the successful-preview allowance.

What does Postvail do?

Upload one to five photos of the same item, choose a marketplace, review the suggested details, and export listing text and photos. You publish the listing yourself; Postvail does not post to marketplace accounts.

What if a photo preview is unavailable?

Keep the photo selected and continue. Postvail processes the original when you create the listing. If processing fails, remove that photo and try a different original or a JPEG.

What if cleanup removes part of my item or leaves a hand?

Compare the result with the original and choose Keep original photo for any photo you prefer. Downloads use your chosen version. Check edges, labels and visible wear before exporting.

Can I trust every suggested detail?

Suggestions can be wrong. Confirm, edit or omit them before exporting. Only you can confirm whether an item works and what accessories are included. Postvail does not guarantee authenticity, sale price or a sale.

What does one listing include?

One listing includes item recognition, listing text, and cleanup attempts for up to five photos. Two shared text or photo-cleanup retries are included. Editing, copying and downloading do not use another listing.

What happens if generation fails?

A failed full generation returns its reserved listing to your balance. A failed component retry restores that retry allowance. An individual photo-cleanup failure can still leave a usable listing with the original photo; it does not mean the whole generation failed.

I paid but my balance has not changed. What should I do?

Open the purchase from your purchase history and choose Check payment again if available. Payment confirmation can take time. Resume the original checkout rather than purchasing again. Contact support with the purchase ID and receipt if the issue continues.

Are there subscriptions or refunds?

Listing packs are one-time purchases with no automatic renewal. Purchases are final and non-refundable, except where applicable law requires otherwise. Paid listings do not expire while your account remains open.

How do I keep or delete a listing?

Sign in and save a preview to keep it. Starting checkout or unlocking a preview also saves it. Other unsaved listings expire after 24 hours. Delete listing and photos revokes access and schedules removal. Permanent account deletion is available on the Account page.